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Title
Text copied to clipboard!Service Manager for People with Special Needs
Description
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We are looking for a dedicated and experienced Service Manager for People with Special Needs to lead and coordinate support efforts for individuals with physical, psychological, or social challenges. This position requires strong leadership skills, empathy, and the ability to work across disciplines with staff, clients, and families. As a service manager, you will have overall responsibility for ensuring that support is delivered with high professional quality and in accordance with applicable legislation and municipal guidelines.
You will be responsible for the daily operations of one or more residential facilities, activity centers, or home-based support services. This includes staff management, budget responsibility, development of professional initiatives, and collaboration with external stakeholders such as social workers, healthcare professionals, and volunteer organizations. You must be able to motivate and develop employees, ensure well-being and job satisfaction, and foster a culture of respect, professionalism, and collaboration.
Furthermore, you are expected to have insight into the needs of the target group and be able to translate this knowledge into concrete initiatives that enhance the quality of life and autonomy of the individuals. You must be able to handle complex situations, make decisions under pressure, and ensure that the rights and wishes of the individuals are respected. Documentation, quality assurance, and evaluation of the support provided are also important aspects of the job.
We offer a meaningful position in an organization that focuses on development, professionalism, and client involvement. You will become part of a management team where collaboration and knowledge sharing are highly valued, and where you will have the opportunity to influence the development of services for people with special needs.
Responsibilities
Text copied to clipboard!- Lead and coordinate daily operations of support services
- Manage and develop staff
- Ensure quality and professionalism in service delivery
- Prepare and follow up on individual support plans
- Collaborate with families and external stakeholders
- Manage budgets and resource planning
- Implement legislation and municipal guidelines
- Promote autonomy and quality of life for clients
- Handle conflicts and complex situations
- Document and evaluate support efforts
Requirements
Text copied to clipboard!- Relevant social or pedagogical education
- Experience in leadership within social services
- Knowledge of the target group's needs
- Strong communication and collaboration skills
- Ability to work independently and in a structured manner
- Experience with budgeting and administration
- Empathy and respect for client integrity
- Good IT and documentation skills
- Flexibility and resilience under pressure
- Ability to motivate and engage staff
Potential interview questions
Text copied to clipboard!- What experience do you have in leadership within social work?
- How do you ensure quality in support for people with special needs?
- How do you handle conflicts within the staff team?
- How do you involve clients in decision-making?
- What methods do you use to motivate employees?
- How do you ensure compliance with laws and guidelines?
- How do you work in interdisciplinary teams?
- How do you prioritize tasks in a busy environment?
- How do you handle documentation and evaluation?
- How do you manage budget responsibilities?
